Cancellation policy

Cancellation and Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website and our ‘Hungrytime’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, ‘Hungrytime’ reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Hungrytime.If Buyer cancels his/her Order after one minute of placing it, Hungrytime shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Hungrytime, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post-paid, to compensate the Merchants and PDPs.

Non-Customer Cancellation

Hungrytime reserves the right to collect a penalty for the Orders constrained to be cancelled by Hungrytime for reasons not attributable to Hungrytime, including but not limited to:

1.In the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

2.failure to contact Buyer by phone or email at the time of delivering the Order booking;

3. failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery or unavailability of all the items ordered by Buyer at the time of booking the Order or unavailability of all the items ordered by Buyer at the time of booking the Order.however, in the unlikely event of an item in an Order being unavailable, Hungrytime will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount up to 100% of the Order value.In case of cancellations for the reasons attributable to hungrytime or the Merchant or PDP, Hungrytime shall not collect any penalty from the Buyer.