Terms and condition

Last Updated: 23 August 2026

Welcome to HungryTime.

These Terms and Conditions (“Terms”) govern your access to and use of the HungryTime website, mobile applications, ordering platform, restaurant services, delivery services and related services (collectively, the “Platform”).

By accessing, registering on, or using HungryTime, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Platform.

1. About HungryTime

HungryTime is an online food ordering and delivery platform that facilitates transactions between customers, restaurants/food businesses and delivery partners.

HungryTime may operate as a technology platform and, depending on the particular transaction, may facilitate ordering, payment, communication, delivery coordination, customer support and other related services.

Unless expressly stated otherwise, HungryTime does not itself prepare the food listed by restaurants.

2. Eligibility

You must provide accurate information while creating an account or placing an order.

You must not:

Create an account using false information.
Use another person's account without authorization.
Create multiple accounts for promotional abuse.
Use the Platform for fraudulent activities.
Attempt to manipulate prices, offers, ratings or reviews.
Abuse cancellation/refund mechanisms.
Interfere with the operation or security of the Platform.

HungryTime reserves the right to suspend, restrict or terminate accounts involved in suspected fraud, abuse, misuse or violation of these Terms.

3. Restaurant Listings

Restaurants are responsible for the accuracy of their menu information, prices, ingredients, availability, preparation and food quality.

Menu photographs are for illustrative purposes and actual food may vary in appearance.

Availability may change without prior notice.

HungryTime may modify, suspend or remove a restaurant, menu item or listing where necessary for operational, legal, safety, commercial or technical reasons.

4. Food Quality and Allergies

Food is prepared and supplied by the respective restaurant/food business.

Customers are responsible for informing themselves about ingredients and potential allergens before placing an order.

If you have a food allergy or specific dietary requirement, you should contact the restaurant before ordering.

HungryTime cannot guarantee that food will be free from a particular allergen unless expressly confirmed by the relevant restaurant.

5. Prices and Charges

Prices displayed on the Platform may include or exclude applicable taxes, delivery charges, packaging charges, platform/service charges or other applicable fees, as indicated during checkout.

HungryTime reserves the right to modify prices, fees, delivery charges and other applicable charges at any time.

The price applicable to an order is generally the price displayed at the time the order is successfully placed.

6. Offers and Promotional Codes

Promotional offers, coupons, discounts and referral benefits may be subject to additional terms.

HungryTime may:

Limit the number of times an offer can be used.
Restrict offers to particular users, locations, restaurants or payment methods.
Set minimum order values.
Set maximum discount limits.
Cancel promotional benefits obtained through misuse or fraudulent activity.
Modify or withdraw promotional campaigns subject to applicable law.

Promotional benefits have no cash value unless specifically stated otherwise.

7. Order Acceptance

Placing an order does not necessarily guarantee acceptance.

An order may be rejected, cancelled or modified due to circumstances including:

Restaurant closure.
Item unavailability.
Incorrect menu information.
Delivery-area restrictions.
Technical problems.
Payment failure.
Excessive demand.
Operational limitations.
Safety concerns.
Customer-provided incorrect information.
Suspected fraud or misuse.

Where HungryTime or the restaurant cancels an order for reasons attributable to the platform/restaurant, applicable refunds will be handled in accordance with the Refund Policy.

8. Delivery

HungryTime provides delivery coordination through its delivery network/partners.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

Traffic.
Weather.
Restaurant preparation time.
Peak demand.
Delivery partner availability.
Road closures.
Customer availability.
Incorrect address information.
Events outside HungryTime's reasonable control.

HungryTime will make reasonable efforts to facilitate delivery but does not guarantee delivery within an exact time.

9. Customer Responsibilities During Delivery

Customers must provide a correct and complete delivery address and reachable telephone number.

Customers should remain available during the expected delivery period.

If the customer:

Provides an incorrect address;
Provides incomplete directions;
Cannot be contacted;
Refuses to receive the order without an eligible reason;
Is unavailable at the delivery location; or
Otherwise prevents successful delivery,

HungryTime may treat the order as a failed delivery and the customer may not be entitled to a refund, subject to applicable law and the circumstances of the order.

10. Cancellation

Customer cancellation rights are governed by the Cancellation Policy published on the Platform.

Because food is generally prepared specifically after an order is placed, cancellation may become unavailable once restaurant preparation or delivery processing has started.

Where cancellation charges apply, they will be displayed or communicated as applicable.

11. Refunds

Refund eligibility is governed by the Refund Policy.

HungryTime may investigate claims before approving a refund.

Customers may be required to provide:

Order information;
Photographs;
Videos;
Packaging information;
Delivery details;
Other reasonable evidence.

Repeated or suspicious refund requests may result in account review, restriction or suspension.

Nothing in this clause limits rights that cannot legally be excluded.

12. Payment

Payments may be processed through third-party payment service providers.

HungryTime does not store complete card details unless specifically permitted and required for the applicable payment service.

If a payment is unsuccessful, the order may not be confirmed.

If an amount is debited but an order is not successfully created, HungryTime will reasonably assist in resolving the payment issue.

13. User Reviews

Customers may submit ratings, reviews, photographs or other content.

By submitting such content, you confirm that you have the right to submit it and that it does not violate applicable law or third-party rights.

HungryTime may remove content that is fraudulent, abusive, defamatory, misleading, unlawful, offensive, promotional spam or otherwise inappropriate.

14. Intellectual Property

The HungryTime name, logo, website design, software, content, graphics, text, photographs, trademarks and other platform materials belong to or are licensed to HungryTime or their respective owners.

You may not copy, reproduce, modify, distribute, reverse engineer, scrape or commercially exploit the Platform without prior written permission.

15. Account Suspension

HungryTime may suspend, restrict or terminate access to an account where it reasonably believes that:

These Terms have been violated.
Fraud or abuse has occurred.
Payment disputes are being misused.
Promotional offers are being abused.
The Platform is being used unlawfully.
The account creates security or operational risks.

16. Third-Party Services

The Platform may use third-party services including payment gateways, maps, analytics providers, communication providers, cloud infrastructure and other technology providers.

HungryTime is not responsible for independent failures of third-party services beyond its reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, HungryTime shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

HungryTime's liability, where legally permissible, shall be limited to the amount actually paid by the customer for the specific transaction giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Force Majeure

HungryTime shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, traffic restrictions, strikes, government restrictions, internet outages, power failures, civil disturbances, epidemics, technical failures or other similar circumstances.

19. Changes to Terms

HungryTime may update these Terms from time to time.

Updated Terms will be published on the Platform with the revised effective date.

Continued use of the Platform after the updated Terms become effective constitutes acceptance to the extent permitted by law.

20. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory legal rights, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over HungryTime's registered/operating office.

21. Contact

HungryTime

Anantapur, Andhra Pradesh, India
Email: support@hungrytime.in
Phone: +91 79935 81103
Website: https://hungrytime.in