Last Updated: 23 August 2026

HungryTime respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how HungryTime collects, uses, stores, shares and protects information when you use our website, mobile applications and services.

This policy should be read together with our Terms and Conditions.

India's DPDP framework requires clear information regarding personal-data processing and provides mechanisms concerning consent and data-principal rights.

1. Information We Collect

Depending on how you use HungryTime, we may collect:

Account Information

• Name
• Mobile number
• Email address
• Login information
• Account preferences

Order Information

• Food orders
• Restaurant selections
• Order history
• Delivery address
• Billing information
• Order notes and instructions

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction-related information such as payment status, transaction reference and payment method.

We do not generally require or store complete card credentials when the payment provider processes them directly.

Location Information

Where necessary and permitted, location information may be collected to:

• Identify available restaurants.
• Determine delivery availability.
• Calculate delivery routes.
• Track delivery progress.
• Improve delivery operations.
• Prevent fraud or misuse.

2. How We Use Information

We may use information to:

• Create and manage your account.
• Process food orders.
• Coordinate deliveries.
• Communicate with customers.
• Provide customer support.
• Process payments.
• Prevent fraud.
• Investigate disputes.
• Improve our Platform.
• Analyze usage.
• Provide relevant offers and promotions where permitted.
• Send transactional notifications.
• Maintain security.
• Meet legal and regulatory obligations.

3. Communication

HungryTime may contact you through:

• Phone calls
• SMS
• Email
• WhatsApp or similar communication channels
• Push notifications

Transactional communications may be sent when necessary to process or support your order.

Marketing communications will be handled subject to applicable law and available preferences/consent mechanisms.

4. Sharing Information

We may share necessary information with:

• Restaurants fulfilling orders.
• Delivery partners.
• Payment processors.
• Cloud/service providers.
• Communication providers.
• Analytics and technology providers.
• Customer-support providers.
• Fraud-prevention providers.
• Government authorities where legally required.
• Professional advisers where reasonably necessary.

We share only information reasonably necessary for the relevant purpose.

5. Restaurant and Delivery Partner Access

To complete an order, relevant information may be made available to the restaurant and delivery partner.

For example, a delivery partner may need your:

• Name;
• Phone number;
• Delivery address;
• Order details;
• Delivery instructions.

6. Data Security

HungryTime uses reasonable technical and organizational safeguards intended to protect personal information.

However, no internet-based system can guarantee absolute security.

You acknowledge that electronic transmission and storage involve inherent risks.

7. Data Retention

We may retain information for as long as reasonably necessary for:

• Providing services;
• Maintaining accounts;
• Completing transactions;
• Customer support;
• Fraud prevention;
• Dispute resolution;
• Accounting and tax requirements;
• Legal compliance;
• Security;
• Business records.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it subject to legal and operational requirements.

8. Cookies

HungryTime may use cookies and similar technologies for:

• Login/session management;
• Security;
• Preferences;
• Analytics;
• Website performance;
• Improving user experience.

You may control cookies through your browser settings, although disabling certain cookies may affect functionality.

9. Third-Party Links

HungryTime may contain links to third-party websites, applications or services.

HungryTime does not control the privacy practices of independent third parties.

You should review their respective privacy policies before providing information.

10. Business Transfers

If HungryTime undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

11. Legal Disclosure

HungryTime may disclose information when reasonably necessary to:

• Comply with law;
• Respond to lawful government requests;
• Protect HungryTime's rights;
• Prevent fraud;
• Investigate suspected wrongdoing;
• Protect users or the public;
• Enforce agreements.

12. Your Rights

Subject to applicable law and verification requirements, users may have rights concerning their personal information, including rights to access, correction, withdrawal of consent and grievance mechanisms where applicable.

Requests may be submitted to:

support@hungrytime.in

HungryTime may require reasonable verification before processing requests.

13. Children

The Platform is not intended for children to independently create accounts or place orders without appropriate parental/guardian involvement.

If we become aware that personal information has been collected in circumstances where applicable law requires parental consent, we will take reasonable steps as required by law.

14. Changes

HungryTime may update this Privacy Policy from time to time.

The updated policy will be published on the Platform.